last updated 8.6.2027

Refund & Return Policy

At Purple Diamond Press, we are committed to providing high-quality products and professional publishing services. Please review our policy below before making a purchase.

Physical Books & Merchandise

Due to the nature of our products, all sales are final. We do not offer refunds on books or merchandise.

If you are not satisfied with your purchase, we may offer one of the following at our discretion:

• Exchange for the same item
• Store credit
• Replacement for eligible damaged or defective items

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 7 days of delivery with your order number and photographs of the issue. We will review your request and, if approved, provide a replacement or other appropriate resolution at no additional cost.

Clothing & Print-on-Demand Products

Apparel and other print-on-demand merchandise fulfilled by our production partners are custom-made for each order and are not eligible for refunds or exchanges unless the item arrives damaged, defective, or incorrectly produced.

Digital Products

Due to their immediate availability after purchase, all digital downloads, eBooks, templates, and other downloadable products are non-refundable.

Publishing Services

Publishing services require significant planning, scheduling, and professional resources.

• Payment for publishing services is due within seven (7) calendar days of invoice unless an approved payment plan is in place.
• Flexible payment plans may be available for qualified authors through Affirm or another approved financing option.
• Once publishing services have begun—including project planning, manuscript evaluation, editing coordination, design work, illustrator matching, or any other publishing-related services—fees paid are non-refundable.

If an author chooses to discontinue the project after services have begun, Purple Diamond Press reserves the right to retain all payments received for work completed and expenses incurred.

Order Cancellations

Orders for physical products may only be canceled before they have entered production or shipment. Once an order has been processed or shipped, it is subject to this Refund & Return Policy.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with an order, we’re here to help.

Purple Diamond Press
Orange, California, USA

Email: services@purplediamondpress.com

We strive to respond to all inquiries as promptly as possible and are committed to providing exceptional service to our customers and authors.

By completing a purchase or engaging our publishing services, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.